Payment methods are shown during checkout and can vary by booking, device, card issuer, and country. Use the options displayed for your order rather than assuming that every method is available for every transaction.

1. Cards and digital wallets

ItalyRails supports major international credit and debit cards when they are offered at checkout. PayPal may also be available. Apple Pay or Google Pay can appear on compatible devices and browsers when the wallet, card, country, and payment provider are eligible.

Your bank may ask you to complete a security check such as 3-D Secure. Keep the checkout window open until the website shows the payment result.

2. Currency and possible bank charges

The amount and currency shown before you confirm payment are the amount submitted by ItalyRails. Your card issuer or wallet provider may apply its own exchange rate, foreign-transaction fee, or other charge. Those external charges are not controlled by ItalyRails.

3. Payment security

Payments are transmitted over an encrypted connection and processed by specialist payment providers. ItalyRails does not store your full card number or card security code. Never send a complete card number, security code, password, or wallet login by email or chat.

4. Payment accepted does not always mean ticket issued

A successful payment acknowledgement can arrive before the rail ticket is confirmed. Your booking is complete when ItalyRails sends the ticket or the applicable collection instructions. If ticket supply fails after payment, we will contact you and arrange the remedy that applies to the booking.

5. Failed, pending, or duplicate payment attempts

If checkout remains pending, check your order status and email before trying again. Repeated submissions can create multiple bank authorisations. If you are unsure whether payment succeeded, use My Orders or email contact@italyrails.com with the order number. Do not include full payment-card details.

6. Refunds

Approved refunds are normally returned to the original payment method and transaction currency where possible. Bank and payment-provider processing times can continue after ItalyRails releases the refund. See the Refund Policy for booking eligibility and timing details.